:root{--bg: #f6f8f6;--surface: #ffffff;--surface-2: #edf2ee;--surface-3: #e2e8e3;--border: #e1e5e4;--border-subtle: rgba(0, 0, 0, .05);--text: #191c19;--muted: #687269;--faint: #9da69e;--brand: #01b705;--brand-hover: #009624;--brand-gradient: linear-gradient(135deg, #01b705 0%, #009624 100%);--brand-soft: #eaf6ec;--brand-text: #007a1e;--accent-yellow: #fcbd3d;--accent-yellow-soft: #fffbeb;--danger: #dc2626;--danger-soft: #fee2e2;--warn: #d97706;--warn-soft: #fef3c7;--ok: #01b705;--ok-soft: #eaf6ec;--info: #2563eb;--info-soft: #eff6ff;--note: #fffbeb;--note-border: #fde68a;--radius: 10px;--radius-lg: 14px;--shadow-sm: 0 1px 2px rgba(16, 24, 16, .04);--shadow: 0 2px 8px rgba(16, 24, 16, .05), 0 1px 2px rgba(16, 24, 16, .03);--shadow-lg: 0 12px 28px -4px rgba(16, 24, 16, .08), 0 4px 8px -2px rgba(16, 24, 16, .03);--mono: "JetBrains Mono", ui-monospace, SFMono-Regular, Menlo, monospace;--sans: "Inter", -apple-system, BlinkMacSystemFont, "SF Pro Text", "Segoe UI", Roboto, sans-serif}:root[data-theme=dark]{--bg: #121412;--surface: #1a1d1a;--surface-2: #232723;--surface-3: #2c322c;--border: #2e352e;--border-subtle: rgba(255, 255, 255, .06);--text: #f3f5f3;--muted: #9da69d;--faint: #687168;--brand: #22c55e;--brand-hover: #16a34a;--brand-gradient: linear-gradient(135deg, #22c55e 0%, #16a34a 100%);--brand-soft: #132b17;--brand-text: #4eed80;--accent-yellow: #fcbd3d;--accent-yellow-soft: #30240d;--danger: #ef4444;--danger-soft: #351515;--warn: #f59e0b;--warn-soft: #36240d;--ok: #22c55e;--ok-soft: #132b17;--info: #3b82f6;--info-soft: #172554;--note: #292211;--note-border: #524016;--shadow-sm: 0 1px 2px rgba(0, 0, 0, .4);--shadow: 0 3px 12px rgba(0, 0, 0, .4), 0 1px 3px rgba(0, 0, 0, .25);--shadow-lg: 0 16px 36px rgba(0, 0, 0, .6)}@media (prefers-color-scheme: dark){:root:not([data-theme=light]):not([data-theme=dark]){--bg: #121412;--surface: #1a1d1a;--surface-2: #232723;--surface-3: #2c322c;--border: #2e352e;--border-subtle: rgba(255, 255, 255, .06);--text: #f3f5f3;--muted: #9da69d;--faint: #687168;--brand: #22c55e;--brand-hover: #16a34a;--brand-gradient: linear-gradient(135deg, #22c55e 0%, #16a34a 100%);--brand-soft: #132b17;--brand-text: #4eed80;--accent-yellow: #fcbd3d;--accent-yellow-soft: #30240d;--danger: #ef4444;--danger-soft: #351515;--warn: #f59e0b;--warn-soft: #36240d;--ok: #22c55e;--ok-soft: #132b17;--info: #3b82f6;--info-soft: #172554;--note: #292211;--note-border: #524016;--shadow-sm: 0 1px 2px rgba(0, 0, 0, .4);--shadow: 0 3px 12px rgba(0, 0, 0, .4), 0 1px 3px rgba(0, 0, 0, .25);--shadow-lg: 0 16px 36px rgba(0, 0, 0, .6)}}*{box-sizing:border-box}html,body,#root{height:100%}body{margin:0;font-family:var(--sans);font-size:14px;line-height:1.45;color:var(--text);background:var(--bg);-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale;transition:background-color .2s ease,color .2s ease}a{color:inherit;text-decoration:none}button,input,select,textarea{font:inherit;color:inherit}code,.mono{font-family:var(--mono);font-size:12.5px}h1,h2,h3{margin:0;font-weight:600;letter-spacing:-.01em;color:var(--text)}h1{font-size:21px}h2{font-size:15px}h3{font-size:12.5px;color:var(--muted);text-transform:uppercase;letter-spacing:.04em}.shell{display:grid;grid-template-columns:240px 1fr;min-height:100vh}.sidebar{background:var(--surface);border-right:1px solid var(--border);padding:20px 16px;display:flex;flex-direction:column;gap:8px;position:sticky;top:0;height:100vh;transition:background-color .2s ease,border-color .2s ease}.brand{display:flex;align-items:center;gap:11px;padding:4px 6px 18px;border-bottom:1px solid var(--border-subtle);margin-bottom:6px}.brand-mark{width:34px;height:34px;border-radius:9px;background:var(--brand-gradient);color:#fff;display:grid;place-items:center;box-shadow:0 2px 8px #01b70540;flex-shrink:0}.brand-name{font-weight:700;font-size:15.5px;letter-spacing:-.01em;color:var(--text)}.brand-sub{font-size:11.5px;color:var(--muted)}.nav{display:flex;flex-direction:column;gap:3px}.nav a{display:flex;align-items:center;gap:10px;padding:8px 12px;border-radius:8px;color:var(--muted);font-weight:500;font-size:13.5px;transition:all .15s ease}.nav a:hover{background:var(--surface-2);color:var(--text)}.nav a.active{background:var(--brand-soft);color:var(--brand-text);font-weight:600}.nav svg{width:17px;height:17px;flex:none}.sidebar-foot{margin-top:auto;padding-top:14px;border-top:1px solid var(--border);font-size:12px;display:flex;flex-direction:column;gap:10px}.sidebar-foot .who{font-weight:600;color:var(--text);word-break:break-all}.sidebar-foot .role{color:var(--muted)}.main{min-width:0;padding:24px 32px 52px}.page-head{display:flex;align-items:center;justify-content:space-between;gap:16px;margin-bottom:20px}.page-head .sub{color:var(--muted);margin-top:4px;font-size:13.5px}.theme-section{display:flex;flex-direction:column;gap:6px;margin-bottom:4px}.theme-section-label{font-size:11px;font-weight:600;text-transform:uppercase;letter-spacing:.05em;color:var(--muted)}.theme-switcher{display:grid;grid-template-columns:1fr 1fr 1fr;background:var(--surface-2);border-radius:9px;padding:2.5px;border:1px solid var(--border);gap:2px}.theme-opt{display:inline-flex;align-items:center;justify-content:center;gap:4px;padding:5px 6px;border-radius:7px;font-size:11.5px;font-weight:500;color:var(--muted);background:transparent;border:none;cursor:pointer;transition:all .15s ease}.theme-opt:hover{color:var(--text)}.theme-opt.active{background:var(--surface);color:var(--brand-text);font-weight:600;box-shadow:0 1px 3px #00000014}.theme-btn-compact{display:inline-flex;align-items:center;gap:6px;padding:6px 12px;border-radius:9999px;background:var(--surface);border:1px solid var(--border);color:var(--text);cursor:pointer;box-shadow:var(--shadow-sm);transition:all .15s ease}.theme-btn-compact:hover{background:var(--surface-2);border-color:var(--brand)}.login-top-bar{position:absolute;top:18px;right:22px;z-index:10}.card{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius-lg);box-shadow:var(--shadow);transition:background-color .2s ease,border-color .2s ease}.card-pad{padding:18px 22px}.card-head{display:flex;align-items:center;justify-content:space-between;padding:14px 20px;border-bottom:1px solid var(--border)}.table{width:100%;border-collapse:collapse}.table th{text-align:left;font-size:11.5px;text-transform:uppercase;letter-spacing:.05em;color:var(--muted);padding:11px 16px;border-bottom:1px solid var(--border);font-weight:600;white-space:nowrap}.table td{padding:12px 16px;border-bottom:1px solid var(--border);vertical-align:top}.table tr:last-child td{border-bottom:0}.table tr.row-link{cursor:pointer;transition:background-color .1s ease}.table tr.row-link:hover td{background:var(--surface-2)}.table .primary{font-weight:600;color:var(--text)}.table .dim{color:var(--muted);font-size:12.5px}.pill{display:inline-flex;align-items:center;gap:5px;padding:2.5px 9px;border-radius:9999px;font-size:11.5px;font-weight:600;white-space:nowrap;border:1px solid transparent}.pill.ghost{background:var(--surface-2);color:var(--muted);border-color:var(--border)}.pill.state-open,.pill.state-in_progress{background:var(--info-soft);color:var(--info)}.pill.state-waiting_for_rider,.pill.state-awaiting_rider{background:var(--warn-soft);color:var(--warn)}.pill.state-waiting_for_internal{background:var(--surface-2);color:var(--muted);border-color:var(--border)}.pill.state-resolved{background:var(--ok-soft);color:var(--brand-text)}.pill.state-closed,.pill.state-merged{background:var(--surface-2);color:var(--faint);border-color:var(--border)}.pill.sev-low{background:var(--surface-2);color:var(--muted);border-color:var(--border)}.pill.sev-normal{background:var(--info-soft);color:var(--info)}.pill.sev-high{background:var(--warn-soft);color:var(--warn)}.pill.sev-critical,.pill.safety{background:var(--danger-soft);color:var(--danger);font-weight:700}.pill.sla-overdue{background:var(--danger-soft);color:var(--danger)}.pill.sla-soon{background:var(--warn-soft);color:var(--warn)}.pill.sla-due{background:var(--surface-2);color:var(--muted);border-color:var(--border)}.pill.sla-met{background:var(--ok-soft);color:var(--brand-text)}.dot{width:6.5px;height:6.5px;border-radius:50%;background:currentColor}.btn{display:inline-flex;align-items:center;gap:6px;padding:8px 14px;border-radius:9px;border:1px solid var(--border);background:var(--surface);cursor:pointer;font-weight:500;line-height:1.2;transition:all .15s ease}.btn:hover{background:var(--surface-2);border-color:var(--muted)}.btn:disabled{opacity:.5;cursor:not-allowed}.btn.primary{background:var(--brand-gradient);border-color:transparent;color:#fff;font-weight:600;box-shadow:0 2px 6px #01b70533}.btn.primary:hover{filter:brightness(1.05);box-shadow:0 4px 10px #01b7054d;transform:translateY(-.5px)}.btn.danger{color:var(--danger);border-color:var(--danger-soft);background:var(--danger-soft);font-weight:600}.btn.danger:hover{filter:brightness(.95)}.btn.sm{padding:5px 10px;font-size:12.5px;border-radius:7px}.btn.link{border:0;background:transparent;color:var(--brand-text);padding:0;font-weight:500}.btn.link:hover{text-decoration:underline;background:transparent}.input,.select,.textarea{width:100%;padding:8px 12px;border-radius:9px;border:1px solid var(--border);background:var(--surface);color:var(--text);outline:none;transition:border-color .15s ease,box-shadow .15s ease}.input:focus,.select:focus,.textarea:focus{border-color:var(--brand);box-shadow:0 0 0 3px var(--brand-soft)}.textarea{min-height:96px;resize:vertical}.field{display:flex;flex-direction:column;gap:5px}.field label{font-size:12px;font-weight:600;color:var(--muted)}.row{display:flex;gap:10px;align-items:center;flex-wrap:wrap}.row.end{justify-content:flex-end}.grid-2{display:grid;grid-template-columns:1fr 1fr;gap:10px}.filters{display:grid;grid-template-columns:2fr repeat(4,minmax(120px,1fr)) auto;gap:8px;align-items:end}.checkbox{display:inline-flex;align-items:center;gap:7px;font-size:13px;color:var(--muted);padding:7px 0;white-space:nowrap;cursor:pointer}.checkbox input[type=checkbox]{accent-color:var(--brand);width:16px;height:16px;cursor:pointer}.detail{display:grid;grid-template-columns:minmax(0,1fr) 350px;gap:20px;align-items:start}.conv{display:flex;flex-direction:column;gap:16px;padding:22px 24px;max-height:64vh;overflow-y:auto;overflow-x:hidden;background:var(--bg);border-radius:0 0 var(--radius-lg) var(--radius-lg);scroll-behavior:smooth}.chat-row{display:flex;gap:10px;width:100%}.chat-row.user{justify-content:flex-start;align-items:flex-end}.chat-row.agent{justify-content:flex-end;align-items:flex-end}.chat-row.internal{justify-content:flex-end;align-items:flex-end;width:100%}.chat-row.system{justify-content:center;align-items:center;margin:6px 0}.chat-avatar{width:32px;height:32px;border-radius:50%;display:grid;place-items:center;font-size:12px;font-weight:700;flex-shrink:0;-webkit-user-select:none;user-select:none}.chat-avatar.user{background:var(--surface);color:var(--brand-text);border:1.5px solid var(--border);box-shadow:var(--shadow-sm)}.chat-avatar.agent{background:var(--brand-gradient);color:#fff;box-shadow:0 2px 6px #01b70540}.chat-bubble-wrap{max-width:min(72%,520px);min-width:120px;display:flex;flex-direction:column;gap:4px}.chat-row.agent .chat-bubble-wrap{align-items:flex-end;margin-left:auto}.chat-row.user .chat-bubble-wrap{align-items:flex-start;margin-right:auto}.chat-row.internal .chat-bubble-wrap{align-items:flex-end;margin-left:auto;max-width:min(82%,580px)}.chat-meta{display:flex;align-items:center;gap:6px;font-size:11.5px;color:var(--muted);padding:0 4px}.chat-meta.right{flex-direction:row-reverse}.chat-badge{font-weight:700;font-size:11px;letter-spacing:.03em}.chat-badge.rider{color:var(--brand-text)}.chat-badge.agent{color:var(--brand)}.chat-badge.note{color:var(--warn);background:var(--warn-soft);padding:1px 7px;border-radius:9999px;font-size:10.5px}.chat-author{font-weight:600;color:var(--text)}.chat-seq{color:var(--faint);font-family:var(--mono);font-size:10px}.chat-redact-btn{background:transparent;border:none;padding:0 2px;font-size:11px;color:var(--muted);cursor:pointer;text-decoration:underline;opacity:.6;transition:all .15s ease}.chat-redact-btn:hover{color:var(--danger);opacity:1}.chat-bubble{position:relative;padding:12px 16px;font-size:13.5px;line-height:1.45;word-break:break-word}.chat-bubble.user{background:var(--surface);color:var(--text);border:1px solid var(--border);border-radius:20px 20px 20px 4px;box-shadow:0 2px 6px #0000000a}:root[data-theme=dark] .chat-bubble.user{background:var(--surface-2);border-color:var(--border);box-shadow:0 2px 8px #0000004d}.chat-bubble.agent{background:var(--brand-gradient);color:#fff;border:none;border-radius:20px 20px 4px;box-shadow:0 3px 12px #01b70538}.chat-bubble.agent .chat-text{color:#fff}:root[data-theme=dark] .chat-bubble.agent{box-shadow:0 3px 12px #22c55e40}.chat-bubble.note{background:var(--note);color:var(--text);border:1px solid var(--note-border);border-radius:16px;box-shadow:0 2px 8px #d9770614}.chat-text{white-space:pre-wrap;word-break:break-word}.chat-bubble-wrap .att{margin-top:8px;display:flex;gap:6px;flex-wrap:wrap}.att-pill{font-size:11px}.chat-bubble.agent .att-pill{background:#fff3;color:#fff;border-color:#ffffff4d}.chat-bubble-sub{display:flex;align-items:center;gap:4px;font-size:11px;color:var(--muted);padding:0 4px}.chat-bubble-sub.right{justify-content:flex-end}.chat-bubble-sub.left{justify-content:flex-start}.chat-checks{color:var(--brand);display:inline-flex;align-items:center}.chat-system-pill{display:inline-flex;align-items:center;gap:8px;padding:5px 16px;border-radius:9999px;background:var(--surface-2);border:1px solid var(--border);font-size:11.5px;color:var(--muted);box-shadow:var(--shadow-sm)}.chat-system-time{color:var(--faint);font-size:10.5px}.msg{max-width:78%;padding:11px 14px;border-radius:14px;border:1px solid var(--border);background:var(--surface-2)}.msg.agent{align-self:flex-end;background:var(--brand-soft);border-color:transparent}.msg.internal{align-self:flex-end;background:var(--note);border-color:var(--note-border)}.msg.system{align-self:center;background:transparent;border-style:dashed;color:var(--muted);font-size:12.5px;max-width:90%}.msg .meta{display:flex;gap:8px;align-items:center;font-size:11.5px;color:var(--muted);margin-bottom:5px}.msg .body{white-space:pre-wrap;word-break:break-word}.msg .redacted{color:var(--faint);font-style:italic}.msg .att{margin-top:8px;display:flex;gap:6px;flex-wrap:wrap}.composer{border-top:1px solid var(--border);padding:14px 20px;display:flex;flex-direction:column;gap:9px}.composer .tabs{display:flex;gap:5px}.composer .tabs button{border:0;background:transparent;padding:5px 12px;border-radius:7px;color:var(--muted);font-weight:500;cursor:pointer;transition:all .15s ease}.composer .tabs button.on{background:var(--surface-2);color:var(--text);font-weight:600}.composer .tabs button.note.on{background:var(--note);border:1px solid var(--note-border);color:var(--text)}.kv{display:grid;grid-template-columns:120px 1fr;gap:7px 12px;font-size:13px}.kv dt{color:var(--muted)}.kv dd{margin:0;word-break:break-word;color:var(--text)}.timeline{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:0}.timeline li{position:relative;padding:9px 0 9px 20px;border-left:2px solid var(--border);margin-left:6px;font-size:12.5px}.timeline li:before{content:"";position:absolute;left:-6px;top:14px;width:10px;height:10px;border-radius:50%;background:var(--surface);border:2px solid var(--faint)}.timeline .when{color:var(--faint);font-size:11.5px}.timeline .reason{color:var(--muted);font-style:italic}.action-grid{display:grid;grid-template-columns:1fr 1fr;gap:7px}.stack{display:flex;flex-direction:column;gap:13px}.json{background:var(--surface-2);border:1px solid var(--border);border-radius:9px;padding:11px;font-family:var(--mono);font-size:12px;white-space:pre-wrap;word-break:break-word;max-height:260px;overflow:auto;margin:0;color:var(--text)}.stats{display:grid;grid-template-columns:repeat(auto-fit,minmax(170px,1fr));gap:14px}.stat{padding:16px 18px}.stat .label{font-size:12px;color:var(--muted);font-weight:600;text-transform:uppercase;letter-spacing:.04em}.stat .value{font-size:26px;font-weight:700;margin-top:5px;letter-spacing:-.02em;color:var(--text)}.stat .hint{font-size:12px;color:var(--faint);margin-top:3px}.bars{display:flex;flex-direction:column;gap:9px}.bar{display:grid;grid-template-columns:170px 1fr 48px;gap:10px;align-items:center;font-size:13px}.bar .track{height:10px;background:var(--surface-2);border-radius:9999px;overflow:hidden;border:1px solid var(--border)}.bar .fill{height:100%;background:var(--brand-gradient);border-radius:9999px}.bar .n{text-align:right;color:var(--muted);font-variant-numeric:tabular-nums}.empty{padding:44px;text-align:center;color:var(--muted)}.error-box{background:var(--danger-soft);color:var(--danger);border-radius:9px;padding:11px 14px;font-size:13px;font-weight:500}.toast-wrap{position:fixed;right:20px;bottom:20px;display:flex;flex-direction:column;gap:8px;z-index:50}.toast{background:var(--text);color:var(--bg);padding:10px 15px;border-radius:10px;box-shadow:var(--shadow-lg);font-size:13px;font-weight:500;max-width:360px}.toast.err{background:var(--danger);color:#fff}.modal-bg{position:fixed;top:0;right:0;bottom:0;left:0;background:#0000008c;-webkit-backdrop-filter:blur(3px);backdrop-filter:blur(3px);display:grid;place-items:center;z-index:40;padding:16px}.modal{width:min(520px,100%);background:var(--surface);border-radius:var(--radius-lg);border:1px solid var(--border);box-shadow:var(--shadow-lg)}.modal .head{padding:16px 20px;border-bottom:1px solid var(--border);display:flex;justify-content:space-between;align-items:center}.modal .body{padding:18px 20px;display:flex;flex-direction:column;gap:14px}.modal .foot{padding:14px 20px;border-top:1px solid var(--border);display:flex;justify-content:flex-end;gap:8px}.pager{display:flex;align-items:center;justify-content:space-between;padding:12px 16px;color:var(--muted);font-size:13px}.login{min-height:100vh;display:grid;place-items:center;padding:20px;position:relative;background:radial-gradient(circle at 50% 20%,var(--surface-2) 0%,var(--bg) 75%)}.login .card{width:min(440px,100%);border-radius:16px}.spinner{width:16px;height:16px;border:2px solid var(--border);border-top-color:var(--brand);border-radius:50%;animation:spin .75s linear infinite;display:inline-block}@keyframes spin{to{transform:rotate(360deg)}}.unread{display:inline-grid;place-items:center;min-width:18px;height:18px;padding:0 6px;border-radius:9999px;background:var(--brand);color:#fff;font-size:11px;font-weight:700}@media (max-width: 1000px){.shell{grid-template-columns:1fr}.sidebar{position:static;height:auto;flex-direction:row;align-items:center;flex-wrap:wrap}.sidebar .nav{display:flex;flex-direction:row;gap:4px}.sidebar-foot{margin-top:0;border:0;margin-left:auto;padding-top:0}.main{padding:18px}.detail{grid-template-columns:1fr}.filters{grid-template-columns:1fr 1fr}.msg{max-width:95%}}